Privacy Policy

Last updated:

1. Introduction

Frexalonzaker ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website frexalonzaker.world and use our services.

This policy is compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Danish data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

  • Company Name: Frexalonzaker
  • Address: Sophus Bauditz Vej 14, 5210 Odense, Denmark
  • Email: contact@frexalonzaker.world
  • Country: Denmark

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide

  • Contact Information: Name, email address, phone number (optional)
  • Order Information: Details provided when placing an order
  • Communication Data: Messages, inquiries, and correspondence

3.2 Automatically Collected Information

  • Technical Data: IP address, browser type, operating system, device information
  • Usage Data: Pages visited, time spent on site, referring website
  • Cookie Data: Information collected through cookies (see our Cookie Policy)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR Article 6:

  • Consent (Art. 6(1)(a)): Where you have given explicit consent for specific processing activities
  • Contract Performance (Art. 6(1)(b)): To fulfill orders and provide requested services
  • Legal Obligation (Art. 6(1)(c)): To comply with legal requirements
  • Legitimate Interests (Art. 6(1)(f)): For business operations, website improvement, and fraud prevention

5. Purposes of Processing

We use your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your orders and inquiries
  • Providing customer support
  • Improving our website and services
  • Sending marketing communications (only with your consent)
  • Complying with legal obligations
  • Protecting against fraud and unauthorized transactions

5A. Advertising and Analytics Transparency

Where consent is required, we may use analytics and advertising technologies to understand website performance and measure ad campaign effectiveness. We do not use sensitive health data for advertising personalization.

  • Analytics: Aggregated measurement of visits, traffic channels, and page interactions
  • Advertising Measurement: Attribution and conversion reporting for marketing campaigns
  • Legal Basis: Consent for non-essential cookies/trackers, legitimate interest for strictly necessary processing

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Order Data: Retained for 5 years after the last transaction for legal and accounting purposes
  • Contact Inquiries: Retained for 2 years after the last communication
  • Marketing Consent: Until you withdraw your consent
  • Technical Logs: Retained for up to 12 months

7. Data Sharing and Recipients

We may share your personal data with:

  • Service Providers: Payment processors, shipping companies, and hosting services that assist in our operations
  • Legal Authorities: When required by law or to protect our legal rights

We do not sell your personal data to third parties. All third-party processors are bound by data processing agreements ensuring GDPR compliance.

8. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If data transfer outside the EEA is necessary, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8A. Automated Decision-Making

We do not make decisions that produce legal or similarly significant effects based solely on automated processing of your personal data.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of Access (Art. 15): Request a copy of your personal data
  • Right to Rectification (Art. 16): Request correction of inaccurate data
  • Right to Erasure (Art. 17): Request deletion of your data ("right to be forgotten")
  • Right to Restriction (Art. 18): Request limited processing of your data
  • Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format
  • Right to Object (Art. 21): Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent (Art. 7): Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at contact@frexalonzaker.world. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL/TLS encryption for data transmission
  • Secure storage systems with access controls
  • Regular security assessments
  • Employee training on data protection

10A. Data Breach Handling

In the event of a personal data breach, we follow GDPR incident response requirements, including notification to the competent supervisory authority and affected individuals where legally required.

11. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

12. Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):

  • Website: www.datatilsynet.dk
  • Address: Carl Jacobsens Vej 35, 2500 Valby, Denmark

15. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: contact@frexalonzaker.world
  • Address: Sophus Bauditz Vej 14, 5210 Odense, Denmark

When contacting us about a privacy request, please include enough detail to verify your request and identity.