Return Policy

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1. Overview

At Frexalonzaker, we want you to be satisfied with your purchase. This Return Policy outlines your rights and the conditions under which you may return products purchased from our website frexalonzaker.ddd.

This policy is in accordance with EU consumer protection laws and the Danish Consumer Contracts Act (Forbrugeraftaleloven).

2. Right of Withdrawal (EU Consumers)

2.1 14-Day Withdrawal Period

As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

To meet the withdrawal deadline, it is sufficient that you send your withdrawal communication before the 14-day period has expired.

2.2 How to Exercise the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may:

  • Send an email to: contact@frexalonzaker.world
  • Send a letter to: Frexalonzaker, Sophus Bauditz Vej 14, 5210 Odense, Denmark

You may use the model withdrawal form below, but it is not obligatory.

2.3 Model Withdrawal Form

To: Frexalonzaker, Sophus Bauditz Vej 14, 5210 Odense, Denmark, contact@frexalonzaker.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Order number: [Order Number]
  • Ordered on: [Date]
  • Received on: [Date]
  • Name of consumer: [Your Name]
  • Address of consumer: [Your Address]
  • Signature (only if on paper): [Signature]
  • Date: [Date]

3. Conditions for Returns

3.1 Eligible Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unopened and in its original, sealed packaging
  • The return must be initiated within 14 days of receiving the product
  • The product must not be damaged due to handling beyond what is necessary to establish its nature, characteristics, and functioning

For sealed goods not suitable for return due to health protection or hygiene reasons, the right of withdrawal may be lost if the seal is broken after delivery.

3.2 Non-Returnable Items

Due to health and hygiene regulations, the following items cannot be returned:

  • Opened dietary supplements or products where the seal has been broken
  • Products that have been partially or fully consumed
  • Products that show signs of use or tampering

4. Return Process

4.1 Step-by-Step Instructions

  1. Notify Us: Contact us via email at contact@frexalonzaker.world within 14 days of receiving your order to initiate a return. Include your order number and reason for return.
  2. Receive Confirmation: We will send you a return confirmation with instructions and the return address.
  3. Package the Item: Securely package the product in its original packaging to prevent damage during shipping.
  4. Ship the Return: Send the package to the provided address. You are responsible for return shipping costs unless the product was defective or incorrect.
  5. Receive Refund: Once we receive and inspect the returned item, we will process your refund.

4.2 Return Shipping

You are responsible for the cost of returning the product unless:

  • The product was defective upon arrival
  • We sent the wrong product
  • The product does not match the description on our website

We recommend using a trackable shipping service as we cannot be responsible for items lost in return transit.

5. Refunds

5.1 Refund Timeline

If you withdraw from the contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs if you chose a type of delivery other than the least expensive standard delivery offered by us).

We will process your refund without undue delay and no later than:

  • 14 days from the day we receive the returned goods, or
  • 14 days from the day you provide evidence of having returned the goods, whichever is earlier

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is earliest.

5.2 Refund Method

Refunds will be made using the same payment method you used for the original purchase, unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.

5.3 Deductions from Refunds

We may deduct from the refund an amount reflecting any diminished value of the goods if the loss is the result of unnecessary handling by you. Products must be returned in the same condition as received.

6. Defective or Damaged Products

6.1 Reporting Defects

If you receive a defective or damaged product, please contact us immediately at contact@frexalonzaker.world with:

  • Your order number
  • Description of the defect or damage
  • Photos of the damaged product and packaging

6.2 Resolution Options

For defective or damaged products, we will offer:

  • A full refund including return shipping costs, or
  • A replacement product at no additional cost

7. Warranty

Under EU law, consumers are entitled to a minimum 2-year warranty (legal guarantee) for defective products. This warranty covers defects that existed at the time of delivery and become apparent within two years.

8. Cancellation Before Shipping

If you wish to cancel your order before it has been shipped, please contact us immediately. If the order has not yet been dispatched, we will cancel it and provide a full refund. Once an order has been shipped, the standard return policy applies.

9. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

10. Contact Information

For any questions about returns or to initiate a return, please contact us:

  • Email: contact@frexalonzaker.world
  • Address: Frexalonzaker, Sophus Bauditz Vej 14, 5210 Odense, Denmark

Please include your order number in all correspondence to help us assist you more efficiently.

11. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective upon posting to the website. The policy in effect at the time of your purchase will apply to that transaction.

12. Your Statutory Rights

This Return Policy does not affect your statutory rights as a consumer. You may have additional rights under national consumer protection laws that cannot be waived or limited by contract.

If you are not satisfied with our handling of a complaint, you may use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr